Return Policy

Maison Decor Return Policy
Return Policy

Like many retailers, we guarantee our products; if an item hasn’t met your expectations, you can bring it back for an exchange or store credit (special ordered product not included – All Sales Final on Special Orders). Unlike most retailers, we also guarantee the product selection advice offered through our catalog, website, and staff; if an item you’ve purchased based on this advice turns out to be unsuitable, you can bring it back for an exchange or store credit (special ordered product not included – All Sales Final on Special Orders). In either case, simply return the item for exchange, repair, or store credit (special ordered product not included – All Sales Final on Special Orders).

If you have any questions about our return policy, please, email us at info@maisondecorinc.com, speak with a representative at any Maison Décor location, or call us at 985.785.1710.

Returns and Exchanges

Returns and exchanges can be made at any one of our stores, or by mail. Please call 985.785.1710, if you wish to return or cancel an order placed online.

Returning by mail

  • Within the US: Returned items must be sent via insured, prepaid Regular US Mail. Ensuring your return allows you to track your parcel with the US Postal Service.
  • Outside the US: Ship goods prepaid, by insured ground shipping. To avoid unnecessary delays, please write “U.S. Goods returning” on the outside of the package.
  • If returning by US Mail, please send to –
    • Maison Décor Returns
    • 13098 Highway 90
    • Boutte, LA  70039
  • If returning by UPS, FedX, or any other shipping means other than US Postal Service, please send to –
    • Maison Décor Returns
    • 13098 Highway 90
    • Boutte, LA  70039

If you are requesting an exchange, please remember to include sufficient payment for the return postage. Where applicable, please contact your local customs office for information about any taxes or duties that may be assessed on a return shipment.
 

 

 

 

 

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